Last updated: August 19, 2026
We want you to be happy with your purchase. This policy explains when you can get a refund for envelopes bought on SignatureFlow.
If you purchased envelopes and haven't used any of them yet, you can request a full refund within 14 days of the purchase by emailing us at the address below.
If you've used some of the envelopes from a purchase, we'll refund the unused portion at the same per-envelope price you paid, within 14 days of the original purchase.
Once an envelope has been used to send a document for signature, that specific envelope is not refundable - the send already generated real costs (email delivery, storage, audit trail) and, once a recipient has been notified, unwinding it could affect a signing process already in progress for someone else.
If you were charged incorrectly (duplicate charge, wrong amount), contact us right away and we'll fix it, no matter how much time has passed.
Email giobarrerac@gmail.com with your account email and the date of the purchase. We aim to respond within 2 business days.